Return Policy




We understand that sometimes what you receive is not what you thought it would be, or circumstances have changed and you need a different size, color or style. No problem. We guarantee you a hassle free exchange and return experience should you ever need to use it.



Returning for a REFUND-  If you are not completely satisfied with your purchase, simply return your unworn product’s back to us within 30 days from the date of purchase and we will gladly issue you a full refund to the original method of payment once we receive the returned item’s. Simply follow our return instructions.



Return Instructions:

  • Refunds can only be issued within 15 days from the date of purchase. We will accept returns for exchanges and store credit for unworn product for up to 30 days from the date of purchase. Returns received after these periods will be refused, so please be sure to inspect your product upon receipt.
  • Returned products need to be in new, unworn condition and in their original packaging. Items sent back with damaged or missing packaging will be charged a restocking fee. If you are concerned about the condition of the product or packaging, please call us (780-470-5437)  before shipping it back. 
  • If you have any feedback on the returned item’s, please include it in your return box. We would love to hear it!
  • Contact the store at info@storkavenue.ca or call 780-470-5437 for a RA # to start the return process
  • Fill out the Return Authorization Form that came with your order and include it in the return box with your item(s)
  • Shipping insurance and/or a tracking number is highly recommended on return packages. Stork Avenue Boutique Ltd. is not responsible for packages sent to us that are damaged or lost. 
  • You will be notified by email once we have issued your refund/store credit. Please verify that the email address on your invoice is correct.
  • Shipping is the responsibility of the buyer 




 

Not Your Order: If there is an error with your order, please let us know immediately and we will send you the correct merchandise promptly.



Is It DEFECTIVE: We inspect each product we sell individually before adding it to our inventory, so we are confident that product defects will be rare. However, if you feel you have received a defective product please contact us immediately!



Return Shipping Stork Avenue Boutique does not offer Free Return Shipping as it is NEVER really free! All stores that advertise FREE RETURN SHIPPING actually charge you for it upfront in the price of the product whether you use it or not.  We believe you shouldn't have to pay for return shipping unless you actually use it!



Return Shipping Tips

  • Pack your return in the smallest box you can find that will protect the item/s.
  • Only include the item/s you are returning in their original package. You do not need to return any extras that were in your box.
  • We have found the cheapest way to send your return package back is usually by Canada Post through your local post office. A package weighing 1lb or less costs around $5 to send to us from anywhere in Canada. 
  • For returns weighing 2-3lb or more consider using Canada Post flat rate    

Refused/Unclaimed Packages: Packages that are refused or returned to Stork Avenue Boutique as unclaimed will be refunded to the credit card or PayPal account originally used for the purchase, less shipping costs. We are unable to refund shipping costs on refused deliveries



Is the product you want out of stock: We stock all of our inventory in house. If you can add an item to your shopping cart, it is most likely in stock.  Our aim is to keep everything on our site in stock at all times. If you come across a product you want that is out of stock or you seen a product at an earlier time please call or email us right away and we will see if we can help you out.   We may be able to expedite a backordered item.  Just ask!
  


If we have not answered all of your questions:   Give us a call (780-470-5437)! We would be happy to talk with you in person to make sure that your buying experience is a success!!